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SHOPPING CART SECURITY

We guarantee that every transaction made using the ThugFashion.com shopping cart will be 100% safe. ThugFashion.com's shopping cart (QCCart) was developed to support secure online purchasing through secure socket layer (SSL) technology; using 128 Bit encryption. This technology works best when the site is viewed using Microsoft's Internet Explorer or Netscape Navigator. All information that you provide during the shopping process is encrypted for your protection. (You'll know that you're in an encrypted area when you see a solid key when using Netscape Navigator or a closed lock when using Internet Explorer.) Furthermore, information provided to us as a result on your online purchase is completely confidential and will not be disclosed or sold to any other party. Should unauthorized charges be made to your account as a result of shopping at ThugFashion.com, you will pay nothing. Under the Fair Credit Billing Act, your bank cannot hold you liable for more than $50 of fraudulent charges. If your bank does hold you liable for any amount up to $50, ThugFashion.com will cover the entire liability for you. We will cover this liability if the unauthorized use of your credit card resulted through no fault of your own from purchases made from ThugFashion.com while using the secure server. Of course, in the event of unauthorized use of your credit card, you must also immediately notify your credit card provider in accordance with its reporting rules and procedures.

 
 

PRIVACY STATEMENT

The security and protection of our customers' personal information is our top priority and is especially important in our online retail business. We have a seasoned team of professionals overseeing our operations and have never had a problem with securing the privacy of our customer information. To process your order, we require your name, phone number, billing address, email address, shipping address and credit card information. We strictly use this information to create your account and/or to process your order. If any questions arise about your order we will contact you first by email and then, if necessary, by phone. We share only necessary information with the third parties that are involved in the order process, such as the financial institution that issued your credit card, the shipping carrier and ThugFashion.com customer service representatives. (NOTE: We would be obligated to disclose individual personal information if ThugFashion.com were to be subpoenaed or ordered by a court of law.)

 
 

PAYMENT METHODS ACCEPTED

  1. Visa, MasterCard, American Express, and Discover credit cards are securely accepted with use on our online shopping cart.
  2. Visa, MasterCard, American Express, and Discover credit card payments by phone at (818) 446-2532 during regular business hours.
  3. PayPal payment option is available during checkout.
  4. Money order payments. Please use our Money Order Checkout.
  5. Western Union wire transfer payment -- For USA and International customers.
Western Union Payment Instructions:
  • Place your order online, and choose "Visa" as your payment method.  Use the following credit card information:

    Credit Card Number: 4111-1111-1111-1111
    Expiration Date: 11-11
    Security Code: 111
     
  • Your 1st attempt may cause a credit card decline message.  If so, please attempt to place the order again using the same information above.
  • Send the total amount on invoice to CHRIS KISTORIAN.
  • The name and address where to send payment to is as follows:

    Chris Kistorian
    9970 Glenoaks Blvd Suite B
    Los Angeles, CA 91352
    USA
After initiating the Western Union wire transfer payment, please Email us with the following information:

1) Your order number.
2) 10 digit Western Union control number.
3) The sender's full name as registered with the wire transfer payment.
4) City where payment was sent from.
5) Country where payment was sent from.


 
 

SHIPPING

  • All orders placed through this website will be shipped out via United States Postal Service, depending on which shipping method you choose during checkout. You can track your current order process or the shipment of your order on our Order Tracking Page
  • 99% of the items shown on the website are IN STOCK. Very few items may still be marked in stock if we have a scheduled shipment arriving within 5-7 days. If you choose our "Rush Order" option during checkout, and we fail to ship your order out within 24 business hours from when you placed your order, you will be eligible for receiving a refund for the rush order fees paid. We also reward all customers that encounter shipping delays with a free $10.00 gift certificate for use towards a future purchase, or you will be given the option to redeem the gift certificate # for a $5.00 cash refund to your account. Please note, this prompt shipping guarantee does not apply to customized products such as custom pendants, personalized name pendants, engraved items, custom t shirts, or pimp cups.
  • In stock orders will usually be shipped out within 72 business hours and rush orders will normally ship out within 24 hours.
  • Personalized orders normally ship out within 14-21 days.
  • Custom designed name pendants & custom rings ship out within 6 weeks.
  • In some occasions where any items are out of stock from your order of more then 1 item, we may ship a partial order and backorder the out of stock items, and will ship the backordered items out to you at our own expense at a later date as soon as possible. We feel this is the best way to get you at least most of your order as quickly as possible.
  • If you have already placed an order, and have not received a shipping confirmation email within 72 hours of placing your order, please don't hesitate to give us a call at 818-446-2532.

 
 

RETURNING

  • FREE return shipping with ThugFashion.com from customers in the USA! All orders shipped within the 48 contiguous United States include an airbill for return of your item(s) - at no cost to you!

    Click here to view a PDF file with step by step instructions on how to use your return shipping label to send your item(s) back to us. 
     
  • Returns will be accepted within 14 days from the day the package was delivered to you for a refund (less shipping fees & restocking fees) or to exchange with any other product(s) on our website. Please Email us to obtain a return authorization prior to returning.
     
  • A $5.00 or 20% (whichever is greater) restocking fee per item will be applied to all returns. A $5.00 or 10% (whichever is greater) restocking fee per order will be applied to all exchanges.
     
  • Please be sure to insure all returned packages. We will not be responsible for any lost or stolen returned packages.
     
  • Please include a legible copy of your sales receipt with all returns to assure that your return / exchange will be accurately processed. If your receipt is not available, please contact us to find out your order number prior to returning your order.
     
  • We will not issue any refunds for merchandise shipped back after 14 days.
     
  • Customized items (engraved items, personalized name pendants, custom t shirts, and custom pendants) are non-refundable items.
     
  • We will not refund / exchange any used, altered, damaged product (e.g. missing stones, broken parts, scratches, or any sign of wear & tear). All return orders will be carefully inspected and any used items will be returned back to the sender.

 
 

CREDIT CARD FRAUD = CRIMINAL PROSECUTION

Committing fraud on the Internet is a Federal felony, especially credit card fraud, which is punishable under law where the penalty is imprisonment for up to ten years and a $10,000 fine just for the attempt. The Secret Service is a criminal law enforcement agency, which operates under the provisions of Title 18 of the United States Code, Section 3056. Under Section 3056, Subsection (b), the Secret Service is specifically authorized to detect and arrest any person who violates federal criminal laws relating to coins, obligations, and securities of the United States and foreign governments, electronic funds transfers, credit or debit card fraud, false identification documents or devices, and certain laws relating to financial institutions. Additionally, pursuant to Title 18 of the United States Code, Sections 1029 and 1030, the Secret Service is specifically charged with the authority to investigate offenses concerning fraud and related activity in connection with computers and/or access devices. See Title 18 U.S.C 1030(d), Fraud and related activity in connection with computers (“The United States Secret Service shall…have the authority to investigate offenses under this section.”)

 
 
 


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