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Q: Do you accept prepaid credit cards or gift cards?
 
Q: Do your items come in boxes?
 
Q: What is rhodium plating?
 
Q: What size cubic zirconia stones compare to a specific equivalent diamond carat weight?
 
Q: How can I know if your pendants will fit my chain?
 
Q: How can I clean the jewelry I purchase from ThugFashion.com?
 
Q: Do I have to pay for shipping an item?
 
Q: Can I put my gold plated jewelry in the water or shower with it?
 
Q: If my transaction was not approved, why does there seem to be a charge to my account?
 
Q: I don't have a credit card and would like to purchase items from your company. How do I go about ordering without using a credit card?
 
Q: Can I send a money order payment if I live outside of the United States?
 
Q: How can I find out my ring size?
 
Q: Are the pictures on your website of the actual products that you are selling?
 
Q: What quality are the cubic zirconia you use?
 
Q: I noticed you have LENGTH and WIDTH measurements for your products. What are these measurements?
 
Q: What is the best way to clean my jewelry?
 
Q: What if its passed my 7 day refund period...can I still return for a full refund?
 
Q: Do the size of the pendants include the loop?
 
Q: Do you guys wholesale your products?
 
Q: Does your company have any customer catalogs?
 
Q: Are all products found on you website in stock?
 
Q: If I decide to order, how soon will you ship my order?
 
Q: I received my tracking number, but when I try to track my package, I keep getting a message "There is no record of that item. If it was mailed recently, information may not yet be available. Please try again later." Why do I keep getting this message?
 
 
 
Q: Do you accept prepaid credit cards or gift cards?

A:Yes, we do accept all prepair credit cards and gift cards with Visa, MasterCard, American Express, or Discover logo on the front of the card. However, please expect these orders to be delayed in processing up to 72 hours from the time you place your order for verification proceedures with the issuing banks involved with these types of cards.
 
Q: Do your items come in boxes?

A:Do your items come in boxes?
 
Q: What is rhodium plating?

A:Our rhodium plated jewelry are made of .925 sterling silver, then plated with rhodium to give each piece a very expensive look that is nearly identical to platinum or white gold jewelry, but at a fraction of the cost. Additionally, the rhodium plating is very effective in preventing the effects of oxidation, or tarnishing. If you purchase a few pieces of jewelry items, we recommend that you make sure your selections all have the same finish so that the colors of the pieces you purchase match! Remember, rhodium has a white gold look and silver has a plain silver look. If you prefer silver, then purchase our silver with no rhodium plating. If you prefer white gold, then make sure your selections are all rhodium plated (this is what we recommend as rhodium plated jewelry shines and looks just like real white gold).
 
Q: What size cubic zirconia stones compare to a specific equivalent diamond carat weight?

A:Since cubic zirconia is slightly less dense than diamonds, it is better to refer to cubic zirconia stones in terms of size. However, we understand that most people understand gemstones by carat rather than mm. Here is a chart: 4.0mm round: 0.25 ct tw 5.0mm round: 0.50 ct tw 5.5mm round: 0.66 ct tw 6.0mm round: 0.75 ct tw 6.5mm round: 1.00 ct tw 7.0mm round: 1.25 ct tw 7.5mm round: 1.50 ct tw 8.0mm round: 2.00 ct tw 8.5mm round: 2.50 ct tw 9.0mm round: 3.00 ct tw 9.5mm round: 3.50 ct tw 10.0mm round: 4.00 ct tw 10.5mm round: 4.50 ct tw 11.0mm round: 5.00 ct tw
 
Q: How can I know if your pendants will fit my chain?

A:Please go to the page of the pendant, and click on the "ASK A QUESTION ABOUT THIS ITEM" tab. Use this page to send us an email asking us to find out the bail size for that pendant. You will then compare the width (thickness) of your chain in millimeters so that you can determine if your chain will fit the pendant.
 
Q: How can I clean the jewelry I purchase from ThugFashion.com?

A:

CLEANING FAKE JEWELRY:

The best way to clean fake jewelry is using our JEWELRY POLISHING CLOTH available on our JEWELRY CLEANERS page. Our JEWELRY POLISHING CLOTH is available for only $4.99.  The jewelry polishing cloth will come with instructions, and it will definitely make a noticeable difference after the first use!  This is a very cost effective cleaning method and works great!  When you notice your jewelry is at a point where the polishing cloth is no longer making your jewelry shine like it did before, this means you need to buy yourself some new jewelry!  Fake jewelry is not made to last forever, especially with everyday use (although most our fake jewelry items are plated to last very long).

CLEANING REAL JEWELRY:
If you are trying to clean a real silver or gold jewelry items, we sell cleaners for them.  For use with all types of silver jewelry, we carry SILVER JEWELRY CLEANER.  For use with all types of real gold jewelry, we carry GOLD JEWELRY CLEANER.  You can purchase the jewelry cleaners and polishing cloths from our JEWELRY CLEANERS page. 

Don't forget to also purchase JEWELRY POLISHING CLOTH.  You always want to keep your jewelry clean using a polishing cloth.  When you clean your real gold jewelry or sterling silver jewelry with a polishing cloth, you will notice that your jewelry can and will shine like new again!
 
Q: Do I have to pay for shipping an item?

A:

USA Customers:
We offer free return shipping in the USA! All packages shipped will include a return shipping label which you can use to return any item(s) back to us for a refund or exchange. You will not have to pay for shipping an item back within the USA when using the return label that is included with your package. If you do not receive a return label in your package, please contact us and we will mail one to you.

Click here to view a PDF file with step by step instructions on how to use your return shipping label to send your item(s) back to us. 

International Customers:
International customers will be responsible for paying to return a package back to us. If you are returning a package back because you received an incorrect or defective item, we will compensate you for the cost of shipping the package back. We will only compensate the cost of the cheapest shipping method available.

 
Q: Can I put my gold plated jewelry in the water or shower with it?

A:No! It is not recommended to put your gold plated jewelry in water or shower with it. This applies to any jewelry, not just gold plated jewelry! Even if you have a real gold chain, it will take from the luster if you shower with the jewelry on. It is always recommended to remove any jewelry (especially gold plated jewelry) when showering.
 
Q: If my transaction was not approved, why does there seem to be a charge to my account?

A: If your transaction was not approved for any reason, your account may appear to have been debited even though it was not. This is due to the way the banking transaction occurs. When you order using a credit or debit account, the system first checks for availability of funds. If the funds are available, the system will automatically reserve those funds to secure the order. At this point, the system will verify the remaining information, such as address verification, authorization, etc. If the transaction fails at any of these points, your bank will decline the withdrawal. However, since the account funds were reserved at the beginning of the transaction, it may take anywhere from 3-5 days,for your bank to record the declined transaction and your account will then reflect the availability of those funds. We at ThugFashion.com do not get credited for any order that is declined. The temporary appearance of a debit is simply a reflection of the time it takes your bank to recognize and record the cancelled purchase and release the pre-reserved funds. If this occurs, please check your account in a few days, maybe sooner, depending on your bank, and you will notice that those funds were never in fact withdrawn from your account.
 
Q: I don't have a credit card and would like to purchase items from your company. How do I go about ordering without using a credit card?

A:We accept money order payments by mail. To order items by money order, please use our Money Order Checkout.
 
Q: Can I send a money order payment if I live outside of the United States?

A:No! International customers (including Canadian customers) must send payment in the form of U.S. cash only or pay by Visa, MasterCard, American Express, or Discover using our online shopping cart. If sending payment by mail, you will first need to place your order using our Money Order Checkout. Once you have placed your order, simply print out your invoice and instead of sending a money order payment, simply enclose cash (U.S. dollars) and send it along with your invoice. If you need help finding out your total in your currency, please feel free to use our Currency Converter Tool.
 
Q: How can I find out my ring size?

A:

Ring Size Conversion Chart

UK
US
JAPAN
DIAM
CIRCUMF
EUROPE
 
 
 
(mm)
(mm)
 
O
7
14
17.3
54.5
14
Q
8
16
18.1
57
17
9
18
18.9
59.5
19
10
21
19.7
62
22
11
24
20.6
64.5
24
Y
12
26
21.4
67.5
27
Z+1
13
28
22.2
70
30

- OR -

Right click on our ring sizer image and choose to print the image. Wrap the ring sizer around your finger with numbers facing out and then use transparent tape to fix it in place. Test the ring size by putting the paper ring sizer over the knuckle. When you have found a good fit, note the ring size number that appears at the end of the triangle.

Ring Sizer

 
Q: Are the pictures on your website of the actual products that you are selling?

A:All pictures found on our website are of OUR actual products. Each product is individually photographed, edited, and proportioned by our webmaster.
 
Q: What quality are the cubic zirconia you use?

A:We only use AAA quality, which mean top quality cubic zirconia. There will be no better quality out there, which means they will not scratch, fade or crack, and also sparkle like genuine diamonds.
 
Q: I noticed you have LENGTH and WIDTH measurements for your products. What are these measurements?

A:All of our products are individually measured by our webmaster before being put on the website. The measurements are approximate, however, they are almost exact (usually about 1-2 mm give or take). Please note that on our pendants, we DO NOT include the loop with the LENGTH measurement of the product. Below are examples of what the LENGTH and WIDTH measures on our products.
 
Q: What is the best way to clean my jewelry?

A:

1) Polish & shine any jewelry (real or fake) using our polishing cloth.  If your jewelry has not tarnished or is not dirty, but simply dull, you will only need to use our polishing cloth.  If your jewelry is dirty, please use the appropriate cleaner below first.  When your jewelry has dried, use the polishing cloth for final polishing.    Click here to view item.

2) To remove tarnish (yellow looking color) from sterling silver jewelry (or silver plated jewelry), use our Sterling Silver Jewelry Cleaner by Connoisseurs.  Click here to view item.

3) To loosen & clean dirt off of any jewelry (real or fake), use our Delicate Jewelry Cleaner by Connoisseurs. Click here to view item.

 

 
Q: What if its passed my 7 day refund period...can I still return for a full refund?

A:If it passed 7 days since you received your package, you will not be able to send it back for a refund. We will, however, exchange your product with any other product on our website as long as it has never been used and is in brand new, resellable condition.
 
Q: Do the size of the pendants include the loop?

A:No, we measure our pendants without including the loop in the size (height).
 
Q: Do you guys wholesale your products?

A:Yes, we actually have a wholesale website available for placing wholesale orders online. In order to view the wholesale prices, you will need to register for a wholesale account. You may register for a wholesale account by visiting http://wholesale.thugfashion.com, then clicking on "REGISTER". Wholesale accounts will normally be activated within 24 hours.
 
Q: Does your company have any customer catalogs?

A:Our only catalog is our website. Our inventory changes rapidly and the website is updated every 48 hours. Please feel free to use our website as our catalog and rest assured that all products you see on the site are in stock.
 
Q: Are all products found on you website in stock?

A:Yes, 99% of the products showing up on our website are in stock. If we do sell out of a certain product, it will be immediately removed from the website to prevent any out of stock orders. However, if you would like to double check on any item being in stock at the present time, please feel free to send an Email to sales@thugfashion.com and include the item number(s) that you would like to check stock on in the body of the Email.
 
Q: If I decide to order, how soon will you ship my order?

A:Most orders are usually shipped out within 12-72 business hours. If you don't receive a confirmation Email with your USPS delivery confirmation number within 72 hours after your purchase, please contact us at 818-446-2532 and let us know.
 
Q: I received my tracking number, but when I try to track my package, I keep getting a message "There is no record of that item. If it was mailed recently, information may not yet be available. Please try again later." Why do I keep getting this message?

A:Due to the high volume of orders that ThugFashion.com ships out daily, all of our customers' packages are dropped off at the loading dock where the bigger companies and corporations drop their packages off. Since all packages are dropped off in the back loading dock and not scanned in through the front of the post office, the delivery confirmation numbers do not validate when they are dropped off. Your delivery confirmation number will usually validate when the package arrives at your local post office and is ready to be delivered to you. When you get your tracking number, rest assured that your package has already been shipped out and be ready to receive your package within 2-3 business days!
 


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